RETURNS & REFUNDS POLICY:
For garments purchased through the Finding Fashion Preloved Clothing Shop:
We do our very best to ensure the accurate description and photography of each item. However, should we have overlooked something, don’t panic – simply send us an email so we can make it right.
If we’ve missed a fault, we will refund the cost of garment and original shipping price.
Simply contact us at sales@findingfashion.co.nz and advise of any issues (photo’s would also be appreciated).
We will review the sale, and be back in touch with a resolution.
Refunding
Refunds will be issued in the same payment method used to buy the item. If you paid via internet banking, please email or include your bank account details.
All other returns:
If you return an item for any other reason, including changing your mind about a purchase, we will deduct a restocking fee of $5.00.
In these situations, your original shipping charge isn’t refunded. You will also have to pay the return shipping charges.
Simply contact us at sales@findingfashion.co.nz and advise of any issues (photo’s would also be appreciated).
We will contact you as soon as we receive your item. Finding Fashion is not liable for the loss or damage of an item being returned.
For garments purchased through any retailer you may have purchased from after visiting this site:
Please contact that retailer direct, or check their website for a Returns Policy.
